GamesHub is strongly committed to protecting your privacy when you interact with us, our content, products and services. We are also bound by the National Privacy Principles contained in the Privacy Act 1988 (Cth).
Our goal is to provide you and your family with media experiences that inform, entertain and educate. Sometimes this means that we use information that you provide to us about yourself to customise that experience. We do this to improve your enjoyment of our products and services. In providing our services to you, GamesHub will be transparent about how and why we collect and use your information. In some cases, if you do not want us to collect or use your information in a particular way, then we will give you the opportunity to say so.
2. Collection and use of personal information
2.1 Why does GamesHub collect personal information
Personal information includes information such as your name and contact details. GamesHub collects personal information about you:
GamesHub will not collect personal information unless it is voluntarily supplied to us.
2.2 How we use your personal information
We use your information for the purposes for which it was collected, and related purposes (which are normally obvious when we collect it. These purposes include: to provide you with news and information about us and our services, or about another business which we think might interest you;
2.3 How GamesHub collects information when you use a digital service (including online and mobile)
Broadly, there are two types of information or data we collect: information that you specifically give to GamesHub, and data that we collect automatically.
Information that you specifically give GamesHub
For example, you may provide information about yourself when you are filling in a form or when you sign up to a service. This type of information may include your name, email address and age. The information that you give us may be:
We are committed to ensuring that the information we hold about you is accurate and up-to-date. You may make changes to the information you provided us (for example, if you change your email address) or withdraw the permission you gave GamesHub for a particular service. We will make it clear as to how you do that when you provide us with personal information.
Data GamesHub collects that tracks your activity
Most of the data we collect is aggregated, and this information is effectively anonymous to us.
In some cases we may collect data that can be linked to you individually. For example, when you log in to an GamesHub digital service as a registered user, we may store records of information such as the comments you make, the pages you viewed or links you click on. Similarly, if you use our email newsletters we may collect data about the mails you open and the links you click on from that newsletter.
As well as helping to improve our services, we may use this data to provide recommendations that you might find helpful based on your activity. In some cases, a digital profile may be formed based on your activity. We do this in order to improve your experience (for instance, because some services may allow you to build a profile which earns different privileges); or to improve our ability to provide a service (for instance, because our decisions about moderation of content may need to have regard to your profile). Though surveys usually collect aggregated data, we will make it clear to you if any survey information is being collected in a way that could personally identify you. To the extent that this data does not constitute personal information, the National Privacy Principles do not apply and we may use this information for any purpose and by any means whatsoever.
3. Disclosure of personal information
3.1 Disclosure of personal information to third parties
In many cases, GamesHub imposes contractual restrictions equivalent to those imposed on GamesHub under the Privacy Act in respect of collection and use of personal information by those third parties. In some cases, such as social media networks, GamesHub’s ability to impose contractual restrictions is limited. In those circumstances, GamesHub will carefully consider the risks to the protection of personal information when entering into arrangements with third parties.
GamesHub may disclose your personal information (excluding sensitive information about you) to third parties for the purposes of direct marketing GamesHub’s services. GamesHub will obtain your specific consent to disclose sensitive information for the purposes of direct marketing GamesHub’s services. You will be able to opt-out of direct marketing at any time if you so choose. Under no circumstances will GamesHub sell or receive payment for licensing or disclosing your personal information.
3.2 Information that you disclose publicly
GamesHub provides content and services on a range of platforms with interactive features that you can contribute to. When using digital services (including online and mobile services), we suggest that you use your discretion and exercise caution when providing your personal information. For instance, if you “share” information that is posted on an GamesHub website using a social media tool, it is likely that you will be sharing your personal information. GamesHub has a limited capacity to protect personal information that you choose to share in this way.
Ultimately, you are responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online or using a digital service.
3.3 Information that is disclosed via other platforms or services
Some GamesHub services may be integrated with external services, including social media networks. This may mean that information, for instance about your interests and activities, is tracked or pulled from other places (such as Facebook). If you are signed in to an GamesHub service which is integrated with other media tools, this information may be available to others depending on the privacy settings you have in place on other platforms.
The number and nature of social media platforms is changing rapidly, and the way in which information is shared between them is becoming increasingly complex. To help you manage and protect your personal information, GamesHub will ask you to opt-in before making your personal information available through an integrated service. You may also opt-out of your participation in most of GamesHub’s digital services. Information about how to opt-out will be provided in the particular service. However, you should be aware that GamesHub may continue to store personal information provided by you prior to you opting-out.
Your ability to opt-out of providing information to or via a third party tool or platform will depend on the conditions governing your agreement with that third party.
4. Accessing your personal information
You may request access to personal information that is held by GamesHub about you. Requests for access will be dealt with by GamesHub in accordance with the Freedom of Information Act 1982 and the Privacy Act. We may charge you a fee where access to your information is provided. We may refuse to provide access if the National Privacy Principles allow us to do so.
GamesHub will take reasonable steps to make appropriate corrections to personal information so that it is accurate, complete and up-to-date.
GamesHub welcomes feedback about privacy issues and will attend to all questions and complaints promptly.
You can contact the GamesHub about any privacy issues as follows:
By email: info@GamesHub.com.au
By mail: GamesHub Australia Pty Ltd
Level 3, 33 Guildford Lane
Melbourne VIC 3000
5. Use of your personal information to contact you
We will never knowingly send you unsolicited commercial electronic messages. More information on the Spam Act 2003 is available from the regulator’s website: http://www.acma.gov.au/spam.
We may use information that we know about your likes and interests to tell you about other GamesHub programs, products and services when you are online. We may know about your likes and interests because you have provided that information, for instance via a social media platform, or because we have inferred this based on your browsing history, or other data related to your behaviour on GamesHub digital services.
6. Protection of your personal information
GamesHub will take all reasonable and feasible steps to ensure that your personal information is properly protected from misuse or loss, and unauthorised access, modification or disclosure.
At the same time, we are committed to providing innovative and interactive experiences, and to being available to audiences on multiple platforms. Some of those platforms are not operated or controlled by the GamesHub, and our ability to protect your personal information is limited.
We encourage you to be vigilant about the protection of your own personal information when using third party digital services (such as social media platforms). As far as reasonably practicable, we will make sure that our relationships with those third parties include appropriate protection of your privacy.
6.1 Credit card information
If you use your credit card and the transaction is manual rather than electronic, the details will be stored by GamesHub for the period that financial records are required to be retained.
GamesHub uses a “cookie” system on its digital services. A “cookie” is a small data file placed on your machine or device which lets our digital service store information. This information allows us to make our digital services easier to use and more relevant.
Credit card information is never stored in a cookie.
7.1 Controlling and deleting cookies
Popular browsers will usually give users a level of control over cookies. You can set your browsers to accept or reject all, or certain, cookies. You can also set your browser to prompt you each time a cookie is offered.
Most cookies are easy to delete, and the Help function within your browser should tell you how. Some digital services may not load properly or function as intended if cookies are disabled, however, it is up to you to determine the balance of convenience and computer privacy that you are comfortable with.
7.2 Cookies used by GamesHub
GamesHub uses the following types of cookies:
Session Computer Browser Cookies – Session cookies let you move from page to page without the need to repeatedly sign in. For instance, these cookies are used by the GamesHub website to keep track of things such as what you put in your shopping cart. A session browser cookie is stored in the browser and deleted when the browser shuts down.
Persistent Cookies – Persistent cookies are used to help us monitor the performance of our digital services by recording your browsing behaviour within the particular digital service.
These browser cookies can only be read by the company that places the cookies on the computer. Persistent cookies are saved to the hard drive until they expire. Unlike session browser cookies, they are not deleted when the browser is shut down.
Flash Cookies – also known as Local Shared Objects, are used to track activity in Applications that are running in Adobe Flash Player. Designed for usability, they allow user’s custom settings to persist between visits.
GamesHub uses web beacons in combination with cookies to track activity. Turning off a browser’s cookies will prevent web beacons from tracking activity.
7.3 Third-party Cookies
GamesHub uses a number of suppliers who also set cookies on our digital services on our behalf in order to deliver the services that they are providing.
For instance, if we embed photos and video content from third parties such as YouTube, those third parties may have set cookies relating to that content. If you then “share” that content, another third party cookie may be set by the service you have chosen to share content through. GamesHub does not control these cookies, and does not block cookies set by third parties in these ways.
Page last updated: September 2021